Refund and Return Policy

Effective Date: [07-10-2024]

Thank you for choosing our products! We are committed to providing you with high-quality items and services. If you are not satisfied with your purchase, please refer to the following refund and return policy.

1. Return Conditions

You can request a return within [7 days] of receiving your item. The conditions for returns include:

• The item must be unused and in its original packaging, including tags and accessories.
• The item must be in its original condition.
• The return request must be submitted within the specified time frame.

2. Return Process

Please follow these steps to initiate a return:

1. Request a Return: Contact our customer service team with your order number and reason for return.
   • Email: customerservice@usenstore.com
   • Phone: 607-448 1331
2. Confirm Return: Our customer service will review your request and respond within 1-3 working days to confirm the return address and provide further instructions.
3. Ship the Item: Return the confirmed item to the specified address. The shipping cost will be borne by you (if the item is defective, the shipping cost will be covered by us).

3. Refund Policy

Once we receive the returned item and confirm it meets the return conditions, we will process your refund. The refund will be issued to your original payment method, and processing may take 7-14 working days .

4. Non-Returnable Items

The following items are non-returnable:

• Customized or personalized items.
• Opened or used items (unless there is a quality issue).
• Other special case items (e.g., perishable goods).

5. Order Changes and Cancellations

If you wish to change or cancel your order, please contact us as soon as possible before the order is shipped. If the order has already been shipped, you will need to follow the return process.

6. Contact Us

If you have any questions or need further assistance, please feel free to reach out:

• Email: customerservice@usenstore.com
• Phone: 607-448 1331
• Address: 123,JALAN BAKAU CONDONG ,83000 BATU PAHAT JOHOR.

Thank you for your support of our products!

退款与退货政策

生效日期: [07-10-2024]

感谢您选择我们的产品！我们致力于为您提供高质量的商品和服务。如果您对购买的商品不满意，请参考以下退款和退货政策。

1. 退货条件

您可以在收到商品后的 [7天] 内申请退货。退货的条件包括：

• 商品必须保持未使用状态，并且包含原包装、标签和配件。
• 商品必须在购买时的原始状态。
• 退货申请需在规定时间内提交。

2. 退货流程

请按照以下步骤进行退货：

1. 申请退货：请通过以下方式联系我们的客服团队，提供您的订单号和退货原因。
   • 电子邮件：customerservice@usenstore.com
   • 电话： 607-448 1331
2. 确认退货：我们的客服将审核您的申请，并在1-3个工作天内回复您，确认退货地址和进一步说明。
3. 寄回商品：请将确认的商品寄回指定地址，邮寄费用由您承担（如商品有缺陷，邮费由我们承担）。

3. 退款政策

一旦我们收到退回的商品并确认其符合退货条件，我们将处理您的退款。退款将按照您原支付方式进行返还，处理时间可能需要 7-14 个工作日。

4. 不可退货的商品

以下商品不可退货：

• 定制或个性化商品。
• 已开启或使用的商品（除非存在质量问题）。
• 其他特殊情况下的商品（如易腐物品）。

5. 变更与取消订单

如果您希望变更或取消订单，请在订单发货前尽快联系我们。如果订单已发货，您将需要遵循退货流程。

6. 联系我们

如有任何疑问或需要进一步的帮助，请随时与我们联系：

• 电子邮件：customerservice@usenstore.com
• 电话： 607-448 1331
• 地址：123,JALAN BAKAU CONDONG ,83000 BATU PAHAT JOHOR.

感谢您对我们产品的支持！